Location
bubendorf, basel landschaft, Switzerland
Posted
July 18, 2026
Job Description
IT Service Delivery Manager (a), 80-100%
To drive our continuous organic growth, we are constantly looking for highly qualified professionals. To strengthen our team in Global IT, we are looking for a dedicated IT Service Delivery Manager (a), 80-100%
- Own core ITSM processes — Lead Incident, Problem, Configuration and Event Management globally, ensuring SLA compliance and alignment with SOPs/ITIL.
- Define performance metrics — Set KPIs/SLAs, build dashboards, deliver monthly reports and manage escalations.
- Maintain process documentation — Create and update SOPs, training materials and ensure role clarity with tracked training records.
- Drive Problem Management — Run RCA processes, remediation follow‑up, stakeholder communication and proactive risk identification.
- Manage Known Errors — Maintain Key Issue databases and ensure workarounds are documented and shared.
- Lead CMDB governance — Own CMDB strategy, CI li...