IT operations Specialist

Full-time Other-General

Job Description

Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Manages and deploys internal end user technologies (e.g., SharePoint).

Job Requirements

• Strong knowledge of Microsoft Windows, iOS and Android Operating systems
• Familiarity with Microsoft Office suite, Google Apps,VoIP
• Basic server room knowledge
• Fluent German and English
• Time management skills
• Excellent communication skills (written & verbal)
• Ability to build & manage strong working relationships with end users
• Ability to deliver at a high level, even when under pressure, when working both independantly and also as part of a team
• Friendliness, team-player skills
• Good negotiation and training skills
• Ability to translate busi...