IT Operations Service Delivery Manager (Florenceville-Bristol)

Full-time IT & Technology

Overview

Seeking a Global IT Operations Manager to drive a major digital transformation. In this highly visible role, you will navigate a matrix setting to shift operations from reactive to a proactive, AI‑driven model. This isn’t a hands‑on engineering role; we need a strategic leader who understands how to leverage technology, implement Zero Ops principles, and hold vendors strictly accountable to elevate global service delivery from where it is today to where we are going.

Advantages – Lead True Innovation: Pioneer an AI‑driven “Zero Service Desk” using Agentic AI and SRE models. High Visibility: Report directly on global health and ROI to the Senior Leadership Team. Strategic Impact: Move past traditional IT to shape the future of global operational excellence.

Responsibilities

• Vendor Governance: Lead global managed service providers, ensuring strict SLA accountability.
• AI Transformation: Drive autonomous workflows, AIOps, and pro...