Location
shenton way, singapore, Singapore
Posted
June 19, 2026
Job Description
Key Responsibilities (Outcome-Led)
IT Service Delivery & Process Excellence
- Run ITIL-aligned service delivery (incident, request, problem, change) with clear SLAs and rigorous post-incident reviews (PIRs).
- Oversee L1–L2.5 support teams to ensure efficient ticket triage, prioritization, and resolution within SLA targets.
Identity & Access Lifecycle Management
- Lead end-to-end identity lifecycle automation for employees and applications using Okta (SSO/MFA/SCIM).
- Enforce strong authentication, least-privilege access, and timely joiner-mover-leaver (JML) processes.
Endpoint Management & Productivity
- Maintain endpoint posture and user productivity for a Mac-first fleet via Jamf Pro.
- Implement baselines, patching, compliance monitoring, and software deployment.
Collaboration Platform Operations
- Operate and maintain collaboration tools (...