IT Operations Engineer

Sophos

Permanent Computer Occupations
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Location
Japan, Japan, Japan
Posted
July 12, 2026

Job Description

Role Summary


As an IT Operations Engineer, you will provide IT support for users across Japan, ensuring a seamless employee experience throughout the employee lifecycle. You will be responsible for onboarding and offboarding activities, maintaining end-user technology, supporting operational processes, monitoring support queues, and contributing to automation and AI initiatives that enhance service delivery.


What You Will Do

  • Provide day-to-day IT support for users across Japan primarily and rest of APJ

  • Manage and maintain end-user devices, peripherals, and workplace technology.

  • Deliver onboarding and offboarding activities, ensuring all IT access, equipment, and account requirements are completed accurately and on time.

  • Maintain asset records and ensure inventory information remains up to date.

  • Monitor and manage the Ticket queue and Genesys chat queues, ensuring requests are tria...

    • Job Details

    • Job Type
      Permanent
    • Category
      Computer Occupations
    • Date Posted
      July 12, 2026
    • Application Deadline
      August 21, 2026