IT Operations & Digital Support Engineer

Wakapi Software

Full-time Other-General
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Location
córdoba, córdoba, Argentina
Posted
June 03, 2026

Job Description

The Role

The Digital Support Engineer is responsible for delivering high-level technical support across the company’s digital ecosystem, ensuring the reliability, performance, and security of mobile applications, web platforms, and customer identity workflows. The role owns incident resolution end-to-end, drives proactive monitoring and automation initiatives, and continuously works toward improving operational stability and reducing MTTR. This is a 100% remote position with rotating shifts, based on operational needs.

Responsibilities
  • Administer and support the SAP Customer Data Cloud (CIAM) platform to manage customer identities, profiles, and consent preferences.
  • Troubleshoot customer registration, login, and social authentication flows to ensure a seamless user experience across digital properties.
  • Ensure all identity and access workflows comply with global data privacy and security regulations.
  • Provide remote technical suppor...