Location
vitoria, país vasco, Spain
Posted
July 02, 2026
Job Description
Position Summary
Capitole Consulting is a global IT consulting company expanding worldwide. We are seeking an experienced professional to support IT service excellence, cloud service evaluation, and KPI-driven improvements within a global enterprise environment.
Responsibilities
- Assess and analyze ITSM processes, service landscapes, and operational performance
- Evaluate compliance with ITIL practices and service management frameworks
- Analyze cloud services and infrastructure environments
- Prepare executive‑level reports, presentations, and strategic analyses
- Support decision‑making through KPI monitoring and performance reporting
- Collaborate with IT Operations, Architecture, and Business stakeholders
Qualifications
- Experience defining and monitoring KPIs and SLAs
- Understanding of cloud services and infrastructure environments
- ITIL Certification
- Experienc...