IT Manager - Hybrid Working (Vitoria-Gasteiz)

Capitole

Full-time Informática y tecnología
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Location
vitoria, país vasco, Spain
Posted
July 02, 2026

Job Description

Position Summary

Capitole Consulting is a global IT consulting company expanding worldwide. We are seeking an experienced professional to support IT service excellence, cloud service evaluation, and KPI-driven improvements within a global enterprise environment.

Responsibilities

  • Assess and analyze ITSM processes, service landscapes, and operational performance
  • Evaluate compliance with ITIL practices and service management frameworks
  • Analyze cloud services and infrastructure environments
  • Prepare executive‑level reports, presentations, and strategic analyses
  • Support decision‑making through KPI monitoring and performance reporting
  • Collaborate with IT Operations, Architecture, and Business stakeholders

Qualifications

  • Experience defining and monitoring KPIs and SLAs
  • Understanding of cloud services and infrastructure environments
  • ITIL Certification
  • Experienc...