Job Description
Specific DescriptionAdvanced Systems Support: Provides complex systems support for distributed computing.Problem Resolution: Addresses routine and recurring issues, recommending solutions.Project Component Management: Manages several project components or complex parts of a single project.Documentation: Documents and compiles results for final assessment.Troubleshooting: Troubleshoots complex problems and recommends appropriate actions.Technical Liaison: Acts as a liaison with internal and external stakeholders to implement or maintain systems.Strong knowledge of Microsoft Operating Systems and suitesKnowledge of Active Directory Users and ComputersStrong desktop hardware knowledgeKnowledge in effective communication and customer service / supportKnowledge of networking conceptsServer management knowledgeKEY PERFORMANCE INDICATORSActive tickets assigned Backlog controlSLA Compliance (Resolution/Response) on monthly basisSCTASK ResolutionEndpoint Management / LifecycleIncidents Resol...