Location
dubai, dubai, United-Arab-Emirates
Posted
July 02, 2026
Job Description
Responsibilities
- Advising systematic knowhow of procedures operations and work instructions
- Own and drive customer escalations for reactive support delivery
- Diagnose and troubleshoot technical issues including account setup and network configuration.
- Diagnose and resolve basic hardware and software problems.
- Follow up with users to ensure timely resolution of their issues and maintain a high level of user satisfaction.
- Escalate unresolved issues to higher level support teams
- Good knowledge of ITSM tools.
- Checking systems and equipment for substandard performance or malfunctioning
- Fixing systems and equipment problems
- Setting up of Peripherals (i.e. Laptop/Desktop/Printers) as per the compliance and policy.
- Good knowledge of backup software like Synology.
- Good knowledge about Office 365.
- Good knowledge of Firewalls (i.e SonicWall)
- Good knowle...