Location
workfromhome, workfromhome, Mexico
Posted
June 04, 2026
Job Description
Overview
IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.
Responsibilities
- Provide first and second level technical support through phone and email
- Support Windows and MAC desktop and laptop computers
- Resolve general access and connectivity issues
- Troubleshoot desktop application issues
- Perform basic administration of user accounts and groups
- Take ownership of trouble tickets, work the issue to resolution and follow up as needed
- Record detailed information into the Service Desk ticketing system
- Support mobile devices such as iPhones and Android phones
- Occasionally act as a liaison between Partners/Clients and the NOC team in India