IT Helpdesk Technician

Full-time Computer Occupations

IT Helpdesk Technician An International Professional Services Organisationwithoffices in Dublin 2are seeking to hire an experiencedIT Helpdesk Technicianto support their800+ userswith IT Support and Infrastructuremaintenance. This is a permanent role with excellent benefits and progression opportunities. Hybrid role; The successfulcandidate will be required to work on site initially for training and then move to a hybrid working model of 3 days on site per week. Excellent benefitspackage whichincludes: 23days Annual Leave,Health Insurance and Pension, Income Protection Insurance and Life Assurance, onsite gym etc. Responsibilities: Deliver first-level technical support to end users through phone, email, or in-person interactions. Accurately and efficiently record all support requests and incidents in the ticketing system. Troubleshoot and resolve hardware, software, and network issues by diagnosing problems and researching solutions. Escalate complex or unresolved issues to senior IT S...