Location
Greensboro, NC, United States
Posted
July 11, 2026
Job Description
A Child Learning Education Company is hiring a 100% Remote Tier 1 IT Helpdesk Technician to join the team for a great opportunity!
Job Description:
+ Will be supporting the App Support Team to assist with Password Resets and Workday.
+ Collaborative – working with the customer they are supporting and the business partner so lots of communication.
+ The queues that this team takes are incoming calls for ticket ques, password resets in active directory and some proprietary software for biller and family management in the centers.
+ This person will be the primary source of technology assistance.
+ Calls include - Password resets, network troubleshooting, anything all the way up to computer replacement.
+ Utilize ServiceNow.
Qualifications:
+ Must be open for any 8 hour shift between 5am to 5pm PST (8am to 8pm EST)
+ 1-2+ years of previous tier 1 level helpdesk experience
+ A+ or Google IT Certif...
Job Description:
+ Will be supporting the App Support Team to assist with Password Resets and Workday.
+ Collaborative – working with the customer they are supporting and the business partner so lots of communication.
+ The queues that this team takes are incoming calls for ticket ques, password resets in active directory and some proprietary software for biller and family management in the centers.
+ This person will be the primary source of technology assistance.
+ Calls include - Password resets, network troubleshooting, anything all the way up to computer replacement.
+ Utilize ServiceNow.
Qualifications:
+ Must be open for any 8 hour shift between 5am to 5pm PST (8am to 8pm EST)
+ 1-2+ years of previous tier 1 level helpdesk experience
+ A+ or Google IT Certif...