Location
vancouver, bc, Canada
Posted
June 27, 2026
Job Description
Join the Knowledge Management team as an IT Helpdesk Support professional in Toronto! Provide timely assistance for hardware, software, smartphone, and network issues to ensure seamless technical operations.
In this service-focused role, you will be the first point of contact for employees needing technical help. Your responsibilities include installing, configuring, and troubleshooting computer systems and applications, both on-site and remotely. You will offer guidance on IT products, follow up on issues to resolution, and assist in improving internal IT processes.
Key Responsibilities: • Maintain daily performance of computer systems • Respond to technical queries via email, phone, or in-person • Provide information on IT products and services • Track and redirect unresolved issues to appropriate teams • Assist in writing training manuals and support documentation
Requirements: • IT diploma from a recognized college • 1-2 years of experience in IT Helpdesk...
In this service-focused role, you will be the first point of contact for employees needing technical help. Your responsibilities include installing, configuring, and troubleshooting computer systems and applications, both on-site and remotely. You will offer guidance on IT products, follow up on issues to resolution, and assist in improving internal IT processes.
Key Responsibilities: • Maintain daily performance of computer systems • Respond to technical queries via email, phone, or in-person • Provide information on IT products and services • Track and redirect unresolved issues to appropriate teams • Assist in writing training manuals and support documentation
Requirements: • IT diploma from a recognized college • 1-2 years of experience in IT Helpdesk...