IT Helpdesk Support Engineer

TOKENINSIGHT SG PTE. LTD.

Full-time Other-General
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Location
singapore, singapore, Singapore
Posted
June 25, 2026

Job Description

Responsibilities
  • Provide on-site and remote technical support to end users for day-to-day IT issues.
  • Troubleshoot and resolve hardware, software, operating system, and peripheral device problems, primarily on macOS platforms.
  • Assist employees with software installation, printer setup, network connectivity, and other general IT-related requests.
  • Respond to and manage IT support tickets in a timely and professional manner.
  • Install, configure, maintain, and upgrade macOS devices and applications.
  • Create, deploy, and manage software packages and device configurations through Mobile Device Management (MDM) solutions.
  • Support endpoint lifecycle management, including device enrollment, provisioning, maintenance, and decommissioning.
  • Maintain inventory records and assist with office IT equipment management.
  • Identify recurring technical issues and recommend preventive or long-term solutions.
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