IT Helpdesk Support Engineer

Full-time Other-General

Job Description

• As an IT Helpdesk Support professional, you will be responsible for providing technical assistance and support to end-users who are experiencing software or application related issues.
• You will play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively.
• Your expertise and problem-solving skills will be vital in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction.
• The role will also require you to escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements

Top 3 Mandatory skills:

• Experience in handling ticket management and escalations in a service desk environment.
• Strong troubleshooting and problem-solving skills for application-related issues.
• Hands-on experience with Servic...