Job Description
What you will do:
The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem.
Must be available for shift work including evenings, weekends & holidays 24/7/365.
Key Responsibilities
Provides first level IT Support for Hardware & Software issues across all Cineplex LOB’s. Utilizes Helpdesk application to triage and manage all inbound incidents (Phone, IM, Email) – prioritizing and assessing urgency to incidents as necessary; personally, resolving issues that can be handled by Level 1 staff and handling escalated, more complex issues from other staff as required.
Proactively monitor and support components of the Cineplex Systems Infrastructure.
Participates and provides ideas for the department’s continuous improvement initiatives
Aids in resolving Helpdesk issues and documents solutions a...