Location
Parañaque, National Capital Region, Philippines
Posted
June 12, 2026
Job Description
Job Summary
Provide tier-1 and tier-2 technical support to internal employees or external clients. You will serve as the primary point of contact for technical issues, ensuring minimal downtime and high user satisfaction.
Job Description:
- Deliver technical troubleshooting via phone hotlines, ticketing systems (e.g., Jira, ServiceNow), and email
- Resolve user queries, hardware/software issues, access permissions, and connectivity concerns
- Evaluate and prioritize incoming software or system configuration changes for appropriate escalation
Job Qualifications:
- Graduate of any Technical or IT-related courses
- Must be familiar with or experience in Help Desk operations and management
- Must be familiar with internet usage, Microsoft Office products, various Operating Systems and other productivity tools
- Must possess accept...