Location
imus, cavite, Philippines
Posted
July 24, 2026
Job Description
Job Description
IT Help Desk
What can you expect in an IT Help Desk role with TaskUs: As a single point of contact for staff via phone, email, chat, and tickets, you will investigate and diagnose IT issues, ensuring high customer satisfaction and adhering to departmental standards.
Key Responsibilities
- Provide 24/7 first‑level support for all IT‑related issues.
- Monitor and manage phone, email, chat, and ticket queue.
- Receive, log, validate, and diagnose issues or requests across all products and services, applying agreed SLAs and using standard tools, platforms, and processes.
- Escalate tickets that cannot be resolved to the appropriate support functions following agreed SLAs.
- Communicate with users and stakeholders, keeping them informed of incident progress and notifying them of impending changes or outages.
- Assist with incident management by establishing immediate communication between the Inciden...