Location
imus, cavite, Philippines
Posted
July 21, 2026
Job Description
IT Help Desk – Job Overview
As the primary point of contact via phone, email, chat, and tickets, you will handle all IT‑related issues, providing first‑line investigation and diagnosis.
Key Responsibilities
- Provide 24/7 first‑level support for all IT‑related issues.
- Monitor and manage phone, email, chat and ticket queues.
- Receive, log, validate and diagnose incoming requests, applying SLAs and standard tools.
- Escalate unresolved tickets to appropriate support functions, following SLAs.
- Communicate incident progress and changes to users and stakeholders.
- Assist incident management by coordinating with Incident Manager and end‑users.
- Document new processes into knowledge‑base articles.
- Perform other duties as required.
Required Qualifications
- Fresh graduates welcome; preferably at least 1 year of helpdesk and/or call‑center experience.
- Proficient in Engl...