Location
Glenview, IL, United States
Posted
July 21, 2026
Job Description
**Job Description:**
ITW Construction North American provides solutions that build the spaces where we all live and work. Across the residential, commercial and renovation markets, we lead the construction industry in manufacturing a variety of products for wood, engineered lumber, concrete and steel.
At ITW, we offer you a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.
**Purpose of the Role**
The Help Desk Supervisor is a hybrid player-coach responsible for leading the Residential Construction Help Desk team while providing advanced technical support and escalation management. This position oversees daily service desk operations, drives team performance through coaching and development, and ensures delivery of timely, high-quality customer support.
The Help Desk Supervisor serves as both a people leader and technical expert, ...
ITW Construction North American provides solutions that build the spaces where we all live and work. Across the residential, commercial and renovation markets, we lead the construction industry in manufacturing a variety of products for wood, engineered lumber, concrete and steel.
At ITW, we offer you a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.
**Purpose of the Role**
The Help Desk Supervisor is a hybrid player-coach responsible for leading the Residential Construction Help Desk team while providing advanced technical support and escalation management. This position oversees daily service desk operations, drives team performance through coaching and development, and ensures delivery of timely, high-quality customer support.
The Help Desk Supervisor serves as both a people leader and technical expert, ...