Provides technical support to end users in person, via phone, email, or remote connection.
Creates and maintains Active Directory user accounts.
Creates and maintains hosted Exchange email accounts.
Images, builds, and post-configures desktop and laptop PCs with required settings and applications.
Establishes priorities and response objectives based on the severity of each support issue.
Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion.
Tracks and maintains tickets through the entire lifecycle, ensuring resolution, follow-up, and detailed documentation.