Location
singapore, singapore, Singapore
Posted
June 05, 2026
Job Description
Responsibilities
- Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
- Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.
- Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.
- Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
- Maintain accurate records of all service desk activities, including incident reports, service requests, and knowledge base articles.
- Effective participation in IT projects and initiatives aimed at improving Service Improvement as well as process improvements.
- IT equipment asset management and tracking.
- Provisioning of computer equipment (laptop, desktop, monitors, etc.).
- Perform administration, troubl...