IT Desktop Support Lead

Full-time Computer Occupations

JOB DESCRIPTION

Req ID: 376039 

We are currently seeking a IT Desktop Support Lead to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

The Technical Field Service Team Lead is responsible for guiding a team of field service engineers and technicians to deliver exceptional on-site technical support, maintenance, and deployment services. This role splits focus between providing high-level technical escalations, managing daily field operations, ensuring compliance with Service Level Agreements (SLAs), and mentoring team members. The ideal candidate ensures operational efficiency, high client satisfaction, and a safe working environment.

Key Responsibilities

1. Team Leadership & People Management

Supervision & Mentoring:

Lead, coach, and mentor a team of field technicians and engineers, fostering a collaborative and high-performance culture.

Manage and lead the desktop suppor...