IT Contract Management Analyst (On Contract)

Job Summary

The IT Contract Operations Analyst is responsible for operationalizing IT and software contracts across the organization. This role focuses on interpreting US‑based IT contracts, extracting and maintaining key commercial and operational terms, configuring contract and SLA data in ServiceNow, and supporting ongoing contract lifecycle, compliance, and consumption reporting activities.

This position plays a critical role in ensuring contracts are accurately translated into actionable operational data, enabling effective vendor management, financial oversight, and service performance monitoring—particularly for software, SaaS, and cloud services.