IT Concierge/Support Engineer

full-time Computer Occupations

Job Description

As an IT Concierge Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Provide front-line IT support and assistance to end-users in a professional, courteous manner.
• Handle walk-in requests, phone calls, and digital service requests efficiently.
• Perform basic troubleshooting for hardware, software, and connectivity issues.
• Coordinate with technical teams for complex issues requiring escalation.
• Set up and configure workstations, laptops, mobile devices, and peripherals.
• Support meeting room technology setup and troubleshooting.
• Track and manage IT equipment loans, returns, and inventory.
• Ensure proper documentation of all service requests and resolutions.
• Maintain accurate records in IT service management systems.
• Support hardware refresh and deployment activities.
• Support employee onboarding and offboarding for preparation an...