Location
edmonton, division no. 11, Canada
Posted
June 13, 2026
Job Description
Join Miller Thomson as the IT Client Experience Manager and reshape how staff interact with IT solutions. Focus on building a positive, engaging environment for every team member's experience.
This newly created role is perfect for a leader with strong customer service experience and a knack for coaching IT professionals. You will inspire a team that prioritizes understanding and empathy while addressing the concerns of lawyers and support staff. Elevate the client experience by ensuring that every interaction is memorable and satisfying.
Key Responsibilities:
• Foster a client-first philosophy across IT support
• Act as the main point for escalated client issues
• Encourage feedback collection to drive improvements
• Lead regular coaching sessions for team skill development
• Celebrate and recognize outstanding client service behaviors
Requirements:
• 5+ years in a client service environment
• At least 2 years in a leadership position
• Strong interper...
This newly created role is perfect for a leader with strong customer service experience and a knack for coaching IT professionals. You will inspire a team that prioritizes understanding and empathy while addressing the concerns of lawyers and support staff. Elevate the client experience by ensuring that every interaction is memorable and satisfying.
Key Responsibilities:
• Foster a client-first philosophy across IT support
• Act as the main point for escalated client issues
• Encourage feedback collection to drive improvements
• Lead regular coaching sessions for team skill development
• Celebrate and recognize outstanding client service behaviors
Requirements:
• 5+ years in a client service environment
• At least 2 years in a leadership position
• Strong interper...