It Business Services Specialist

Full-time Computer Occupations

Core RequirementsSupport the end-user community, both in office and remote.Provide basic to advanced troubleshooting for software and hardware issues on multiple platforms (macOS, Windows 10/11, iOS, and Android).Onboard and offboard end users.Support the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology.Provide white-glove IT support for executives, as well as at marketing events held in the office or other locations.Asset management (managing the lifecycle of IT equipment from procurement to e-waste).End-point management.Leverage vendor support wherever possible to offer the best solution quickly.Train and provide documentation to Level 1 and 2 support team members.Other RequirementsBe diligent in ensuring support tickets are closed or reassigned within SLA, with clear and detailed notes.Do everything with data security and SOX compliance in mind.Project WorkPartic...