IT Application Support Specialist

Troy Life & Fire Safety

Full-time Computer Occupations
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Location
Owen Sound, Ontario, Canada
Posted
March 14, 2026

Job Description

This posting is for aΒ current vacancy.Β Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.

Key Responsibilities:

  • Troubleshoot and resolve user issues, ensuring the smooth operation of ERP applications

  • Actively participate in the software development lifecycle

  • Review, categorize, assign, and complete incoming tickets

  • Application user account management; unlocking accounts, creating new user accounts, disabling user accounts, updating user application security permissions.

  • Gather requirements for improvements to applications

  • Periodic checks for application performance and data continuity

  • Participate in quality assurance testing and training sessions

  • Maintain solution articles and training documentation

  • Coordinate with other members of the IT team on tasks

  • Other related duties as a...