Location
reynosa, tamaulipas, Mexico
Posted
July 07, 2026
Job Description
JOB SUMMARY
Provide proficient technical support to all users in a timely fashion following standardized processes to identify, analyze, and troubleshoot any issues related to End-User’s computers and their applications. Support Vertiv employees with all aspects of End-User computing digital assets, including laptops, desktops, printers, and mobile phones. Handle internal infrastructure requests with external suppliers to ensure proper follow‑up on End‑User requests. Provide support to the Platform Service Team for corporate infrastructure related issues, programs, initiatives, and projects.
KEY DUTIES
- Research, troubleshoot, and diagnose hardware/software to identify, document, and resolve errors/issues.
- Provide 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk.
- Respond to service desk request tickets and outages via phone, email, or online incident management, ensuring co...