Location
whangarei, northland, New-Zealand
Posted
July 18, 2026
Job Description
The opportunity - Auckland | Full-time | Permanent
We are looking for an experienced IS Senior Systems Analyst to take ownership of service desk operations, infrastructure support, and continuous improvement across our IS environment. This is a critical, hands‑on role responsible for delivering high-quality IT service and operational support across the organisation. You will play a key role in maintaining and improving Vitaco’s standard operating environment, ensuring reliability, performance and a seamless end‑user experience.
You’ll work closely with internal stakeholders, vendors, and the wider IS team to drive service excellence, lead improvements, and support business‑critical systems.
Key Responsibilities
- Act as the primary escalation point for IT support, delivering Level 1–3 support across systems
- Manage service desk operations, ensuring incidents and requests meet SLAs and are prioritised effectively
- Monitor a...