Job Description
1. General Function
The NOC Engineer is responsible for first line maintenance during fault & event management. NOC engineer drive for timely identification & resolution of network and customer faults, as well as supporting the overall PCCW Global Network / Service Operations Center
2. Major Responsibilities
Perform 7x24x365 round-the-clock front line duties in the PCCW Global Network / Service Operations Center
Investigate network trunks and customer circuit alarms generated from the Network Management and Surveillance Alarm Monitoring Systems for PCCW Global IP Network
Support Tier-1 maintenance and fault diagnostic on network fault and coordinate with Tier-2 or Tier-3 IP engineering team to arrange faulty resolution
Troubleshoot on customer reported circuit fault; carry out diagnosis and testing for fault isolation
Ensure customer service reports and enquires are managed promptly and provide periodical response.
Run appropria...