Job Description
Responsibilities
Review account specific invoice within the central invoicing system on the company’s Partner Extranet website.
Ensure billing procedures are compliant with account guidelines and the customers work order system.
Collaborate with DSPM, National Account Support Managers, and National accounts in efforts to support customer requests regarding invoicing and reporting.
Assist in daily questions, requests, and overall support of each account.Address Crown Dealer Network questions relative to customer service & billing requirements.
Follow-up on questions involving invoice rejections and truck adds.
Assist with updating customer records and database setup tables. This includes database maintenance regarding equipment identification, transfers, address or location changes, asset disposals, and dealer servicing information.
Perform other tasks invo...