Suggest and create developments- evaluate their continuing effectiveness and accuracy
Initiate remedial action as necessary
Ensure documentation exists for any client-specific procedures
Participate as technical SME in the development, testing and implementation of new systems and products relating to the ongoing business transformation process. Provide regular progress reports and give feedback during project meetings
Act as central point of contact for technical issues encountered in the daily business
Track issue trends and escalate as needed
Contribute to “open surgery” sessions for technical issue resolution
Contribute to analysis and planning of Operating Model with the aim of standardizing processes and establishing best practice
Work closely with Training Department and business lines to identify training needs within the team. Ensure that those n...