Location
, metro manila, philippines, metro manila, Philippines
Posted
June 24, 2026
Job Description
Qualfon in the Philippines is seeking a skilled Workforce Manager to optimize staffing levels in a call center environment. The role involves using workforce management software to analyze call volume and staffing needs while ensuring service level goals are met.
The ideal candidate will have a Bachelor's Degree in Business or relevant experience, with familiarity in scheduling software such as Verint and Genesys. A problem-solving mindset and analytical skills are necessary for this position.
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