Location
winnipeg, mb, Canada
Posted
July 16, 2026
Job Description
Lead operations at IntouchCX as Vice President, driving excellence in client services and campus management. This senior leadership position fosters collaboration and performance optimization across diverse client accounts.
As Vice President of Operations at IntouchCX, you will oversee hiring, training, and quality control efforts while being the primary contact for numerous clients. With a minimum of 10 years in senior leadership within contact centers, your focus on results will enhance operational workflows and financial performance across campuses.
Key Responsibilities:
• Collaborate on strategic planning with leadership teams
• Manage Service Delivery Operations and performance metrics
• Ensure adherence to corporate and client-specific policies
• Develop a world-class Operations team through training
• Drive initiatives for improved margins and enterprise value
Requirements:
• 10+ years in contact center senior leadership
• High school diploma requir...
As Vice President of Operations at IntouchCX, you will oversee hiring, training, and quality control efforts while being the primary contact for numerous clients. With a minimum of 10 years in senior leadership within contact centers, your focus on results will enhance operational workflows and financial performance across campuses.
Key Responsibilities:
• Collaborate on strategic planning with leadership teams
• Manage Service Delivery Operations and performance metrics
• Ensure adherence to corporate and client-specific policies
• Develop a world-class Operations team through training
• Drive initiatives for improved margins and enterprise value
Requirements:
• 10+ years in contact center senior leadership
• High school diploma requir...