Location
grimsby, niagara region, Canada
Posted
July 09, 2026
Job Description
Lead the Service Department at VTR as an International Service Manager, overseeing service and repair operations across diverse regions. Manage customer support and ensure service delivery aligns with operational standards.
This role reports directly to the Head of Global Operations and requires a focus on customer service, strong communication, and personnel management. You will coordinate a diverse team to deliver consistent and efficient service for VTR and Performance Feeders, ensuring customer satisfaction through effective leadership and organizational skills.
Key Responsibilities:
• Prepare system manuals for VTR products
• Communicate regularly with customers via phone and email
• Maintain a service calendar for team coordination
• Distribute tasks and assess service team expertise
• Report service data accurately in CRM systems
Requirements:
• Strong understanding of the entire service process
• E...
This role reports directly to the Head of Global Operations and requires a focus on customer service, strong communication, and personnel management. You will coordinate a diverse team to deliver consistent and efficient service for VTR and Performance Feeders, ensuring customer satisfaction through effective leadership and organizational skills.
Key Responsibilities:
• Prepare system manuals for VTR products
• Communicate regularly with customers via phone and email
• Maintain a service calendar for team coordination
• Distribute tasks and assess service team expertise
• Report service data accurately in CRM systems
Requirements:
• Strong understanding of the entire service process
• E...