International Customer Service Rep III

Full-time Servicio de atención al cliente

Responsibilities

• Analyze shipment documents transmitted from/to World Courier offices, such as invoices, packing lists, mawb, hawb, local documents, and request amendments when needed.
• Send, receive, and request instructions to/from World Courier offices to proceed with shipments following each customs regulation.
• Instruct customers on how to fill shipment documents and assist with doubts regarding delivery/pick‑up schedule and customs regulations.
• After checking shipment routing, carriers, shipment temperature, and deadlines, schedule pick‑up/delivery with customers.
• Keep World Courier offices, customers, and all parties updated on the shipment process.
• Raise shipment orders in the World Courier system.
• Contact customers using available channels and record the interaction and status in World Courier systems.
• Monitor and update World Courier system reports and jobs that require feedback or action.
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