Job Description
Job Description
Reporting to the Head of International Operations and Customer Services, you will lead and inspire the International Customer Services Team Managers within the International Operations Department.
Your primary responsibility is to ensure your team delivers excellent customer service, ensuring a consistently positive experience with DPD International. This role requires a holistic approach to problem-solving and the ability to proactively identify service-affecting issues across all international products. Utilising Salesforce and the NICE Tool, you will ensure the team meets or exceeds DPD Group Customer Service KPIs while building strong communication networks with internal and external stakeholders.
Additionally, you will own the ongoing strategy and development of the International Customer Services Team, ensuring alignment with the wider business and driving continuous improvement.
Key Responsibilities & Tasks;
Team Lea...