Internal IT Support Officer

Full-time Other-General

Lead the internal IT function across Head Office and multiple branch locations, ensuring reliable infrastructure, secure systems, effective end-user support, and business continuity across a multi-site environment. Minimum Requirements and Qualifications: CompTIA A+, Network+, Microsoft 365, or ITIL certifications will be advantageous 3-6 years' experience in an internal IT Support, IT Officer, Systems Administrator, or similar in-house IT role Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive Microsoft Entra ID (Azure AD) administration TCP/IP, VLANs, switching, routing, Wi-Fi, and ISP management End-user hardware, software, and peripheral device support Multi-site or multi-branch IT support, including remote support. 3rd-party IT vendor and service provider management Cybersecurity administration, endpoint protection, and Microsoft Defender IT policy development and implementation will be advantageous Key Performance Areas: Microsoft 365 an...