Location
quebec, capitale nationale, Canada
Posted
June 27, 2026
Job Description
Elevate IT service effectiveness as an Intermediate Specialist in Service Management. This role focuses on optimizing service delivery through ITIL principles and enhances the customer experience.
As an Intermediate Specialist, you will manage critical ITSM processes, handle incidents, and guide change management initiatives. You'll ensure robust documentation and contribute to process maturity while collaborating across functions to prepare services for operational readiness. The role is critical in supporting the Change Advisory Board and refining service quality metrics.
Key Responsibilities:
• Manage ITSM processes including incident and change management
• Support resolution coordination for major incidents
• Develop and maintain service performance dashboards
• Engage stakeholders for continuous service improvement
• Lead post-incident reviews and analysis efforts
Requirements:
• Bachelor’s degree in IT or Business field
• Minimum of 3 years in IT se...
As an Intermediate Specialist, you will manage critical ITSM processes, handle incidents, and guide change management initiatives. You'll ensure robust documentation and contribute to process maturity while collaborating across functions to prepare services for operational readiness. The role is critical in supporting the Change Advisory Board and refining service quality metrics.
Key Responsibilities:
• Manage ITSM processes including incident and change management
• Support resolution coordination for major incidents
• Develop and maintain service performance dashboards
• Engage stakeholders for continuous service improvement
• Lead post-incident reviews and analysis efforts
Requirements:
• Bachelor’s degree in IT or Business field
• Minimum of 3 years in IT se...