Location
calgary, ab, Canada
Posted
July 17, 2026
Job Description
Excel as an Intermediate Account Manager with Clio, focusing on customer success and retention. Utilize your sales experience to foster strong relationships and drive value from Clio's offerings.
In this pivotal position, you will manage a wide array of customer accounts, ensuring they are effectively engaging with Clio’s products. Your role will include actively preventing churn, identifying revenue opportunities, and collaborating with customers to understand their needs. You will manage escalations while using insights to improve service delivery and ensure satisfaction.
Key Responsibilities:
• Manage a large portfolio, enhancing customer engagement
• Identify and act on revenue opportunities effectively
• Minimize churn and maximize customer retention
• Collaborate on customer-driven projects and feedback initiatives
• Handle refunds and conflict resolution efficiently
Requirements:
• 2+ years in Customer Su...
In this pivotal position, you will manage a wide array of customer accounts, ensuring they are effectively engaging with Clio’s products. Your role will include actively preventing churn, identifying revenue opportunities, and collaborating with customers to understand their needs. You will manage escalations while using insights to improve service delivery and ensure satisfaction.
Key Responsibilities:
• Manage a large portfolio, enhancing customer engagement
• Identify and act on revenue opportunities effectively
• Minimize churn and maximize customer retention
• Collaborate on customer-driven projects and feedback initiatives
• Handle refunds and conflict resolution efficiently
Requirements:
• 2+ years in Customer Su...