Location
regina, division no. 6, Canada
Posted
June 17, 2026
Job Description
Depending on experience and qualifications, we are seeking a strategic, people-focused leader to strengthen our insurance operations. Reporting to the General Manager, Insurance Operations, this role leads operational performance, ensuring efficient, compliant, and high-quality service delivery in a fast-paced environment.
At CAA Saskatchewan, we deliver trusted insurance solutions and exceptional Member experiences.
Key Responsibilities
- Lead insurance operations including service teams, administration, Contact Centre, and compliance
- Develop and execute strategies aligned with business goals
- Support planning, forecasting, and performance measurement
- Build and coach high-performing teams
- Drive process improvements and system optimization (e.g., Applied EPIC)
- Ensure compliance with regulations and internal controls
- Monitor metrics and support budgeting decisions
- Collaborate with br...