Location
toronto, on, Canada
Posted
June 27, 2026
Job Description
Join INNERGY as a Remote Technical Support Specialist, specializing in bilingual support for clients using our cloud-based ERP software. Your role will focus on providing fast and effective resolutions to enhance user satisfaction.
This full-time position in technical support involves troubleshooting INNERGY's design software and integrations, ensuring clients receive comprehensive assistance through tools like Intercom and Microsoft Dynamics. You will also collaborate with cross-functional teams to continuously improve our AI capabilities and client self-service resources.
Key Responsibilities:
• Resolve client issues using Intercom and Microsoft Dynamics
• Clearly explain technical concepts to clients
• Troubleshoot issues with CAD integrations and library configurations
• Create and refine knowledge base articles and documentation
• Analyze ticket patterns for AI training
Requirements:
• Minimum 2 years in a technical support role
• Bilingual in French ...
This full-time position in technical support involves troubleshooting INNERGY's design software and integrations, ensuring clients receive comprehensive assistance through tools like Intercom and Microsoft Dynamics. You will also collaborate with cross-functional teams to continuously improve our AI capabilities and client self-service resources.
Key Responsibilities:
• Resolve client issues using Intercom and Microsoft Dynamics
• Clearly explain technical concepts to clients
• Troubleshoot issues with CAD integrations and library configurations
• Create and refine knowledge base articles and documentation
• Analyze ticket patterns for AI training
Requirements:
• Minimum 2 years in a technical support role
• Bilingual in French ...