Infrastructure Support Analyst

Full-time Computer Occupations

Is this role right for you?

In this role, you will:
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• As part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events.
• Conduct health check and provide reporting and incident communications.
• Attend bridge and troubleshooting calls.
• Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents.
• The Infrastructure Support Analyst will answer the 24/7 hotline and respond team emails.
• Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).
• Understand how the Bank’s risk appetite and risk cultu...