Job Description
🚀 We're Hiring! | Player Coach (IT Support Team Lead) 🚀
🌟 Take your IT career to the next level by combining technical expertise with leadership!
The Functionary is looking for an experienced Player Coach (IT Support Team Lead) who enjoys solving technical challenges while mentoring and developing a high-performing support team.
If you're passionate about technology, coaching others, and delivering an exceptional customer experience, we'd love to hear from you!
🎯 What You'll Do
💻 Provide hands-on IT support via phone, chat, and ticketing systems.
🔑 Troubleshoot Windows, hardware, software, and Active Directory issues.
🔐 Unlock user accounts and reset passwords.
📋 Accurately document incidents and resolutions in the ticketing system.
👥 Lead, mentor, and coach a team of IT Support professionals.
📈 Monitor KPIs, quality metrics, and team performance.
🎓 Conduct...