Location
wellington, wellington, New-Zealand
Posted
July 17, 2026
Job Description
Location: We have opening for Auckland and Wellington also
Key Responsibilities
- Provide technical support to customer employees, partners, and vendors across supported business services.
- Operate at Level 1.5 / Level 2 support capability, managing incidents and service requests in accordance with defined support processes and service levels.
- Deliver support across multiple channels, including phone, email, chat, and alerts.
- Diagnose and resolve issues independently, and engage in technical discussions with enterprise customers, stakeholders, and resolver groups where required.
- Collaborate with internal stakeholders, specialist teams, and external vendors to resolve complex or high-impact issues.
- Maintain a strong focus on in-team resolution and service ownership, with the objective of resolving the majority of customer interactions without unnecessary escalation.
- Perform time-sensitive oper...