Information Technology Support Specialist (Vitoria-Gasteiz)

Full-time Informática y tecnología

Role – Onsite Deskside Support (L1)

Job Position: Deskside IT Support L1

Job Duration: 1‑Year extendable (On‑Demand role) - Freelance

Location: Madrid, Spain

Contract Type: Freelance- B2B

Language: Local + English

Key Responsibilities

• Provided end‑to‑end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor‑based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC...