Location
west bengal, kolkata, India
Posted
June 15, 2026
Job Description
Role name: It support engineer: Experience:1-2 years Location: Kolkata Role Overvie wThe Service Desk & Remote Support team is responsible for delivering technical assistance, account management, and coordination across IT operations. This role ensures smooth functioning of IT services, user support, and system reliability .Key Responsibilitie sTechnical Suppor tTroubleshootin g hardware, software, and network issues .Application-level suppor t for business-critical tools .Vulnerability remediatio n and patch management .Remote assistanc e for end-users .Account & Access Managemen tUser enrollmen t and onboarding support .Password managemen t and recovery .Access provisionin g for systems and applications .Account troubleshootin g and escalation .Documentation & Monitorin gTicket loggin g and incident tracking .System monitorin g and alert response .Log managemen t for compliance and auditing .Knowledge base update s and process documentation .Coordination & Communicatio nTeam coordina...