Information Technology Support Engineer
HCLTech
Full-time
Tecnología de los mensajes y la información
Location
saltillo, coahuila, Mexico
Posted
July 24, 2026
Job Description
Overview
This position is for an experienced technician on the Desktop Support team responsible for partnering with both Customer IT design teams and Level 1 Service Desk and other support groups to provide support for core infrastructure and desktop technologies standard to Customer’s operating environment.
Deliver 24x5 on-site technical support across IT locations, including Break & Fix, IMAC/D activities, preventive maintenance, and VIP user assistance. Services also cover meeting room equipment checks, Mobile devices, server/network “hands & eyes” support, and PC refresh.
Responsibilities
- Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and Customer L3 application teams.
- Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.
- Ensures consistent processes, procedures and technologies ...