Location
vancouver, metro vancouver regional district, Canada
Posted
July 16, 2026
Job Description
THE ROLE
As the IT Service Specialist, you will:
- Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech support
- Provide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilities
- Triage and fulfill all technology related requests within defined SLAs
- Coordinate the response to major IT incidents in collaboration with cross‑functional teams to minimize impact on end users and business operations
- Support with identifying underlying issues to prevent recurring incidents
- Support on a primary shift throughout the week: Monday – Friday or Thursday – Monday
THE QUALIFICATIONS
The IT Service Specialist has:
- Proven skills, certifications, education, and/or experience
- A commitment to learn and apply Aritzia...